Last updated: 14 August 2026

These Terms & Conditions govern purchases from edge+ease and use of our website, online shop, app and related consumer services.

Please read them carefully before using our Services or placing an order.

Nothing in these Terms limits or removes any consumer rights you have under applicable law. Our 60-Day Money-Back Guarantee is an additional benefit and does not replace your statutory rights.

1. About these Terms

These Terms apply when you:

• browse or use the edge+ease website;
• create or use an edge+ease account;
• buy an edge+ease product;
• start or manage a subscription;
• use the edge+ease app or digital features, when available; or
• otherwise use our consumer Services.

In these Terms:

• edge+ease, we, us and our mean Superdivergent Ltd trading as edge+ease.
• Site means the edge+ease website and online shop.
• App means any edge+ease consumer application we make available.
• Services means the Site, App and related consumer digital services.
• Products means food supplements and other products sold by edge+ease.

The following policies also apply where relevant and form part of these Terms:

• Privacy Policy;
• Cookie Policy;
• Subscription & Cancellation Policy;
• Shipping & Delivery Policy;
• Returns, Refunds & 60-Day Money-Back Guarantee Policy;
• AI & Data Transparency Policy; and
• any specific terms clearly shown for a promotion, product or service before purchase.

If specific terms shown before purchase conflict with these general Terms, the more specific terms apply to that purchase to the extent of the conflict, provided they are lawful.

2. Who we are

The Services are operated by:
Superdivergent Ltd
trading as edge+ease
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Company number: 16509373
Email: support@theedgeandease.com

Superdivergent Ltd is a private limited company registered in England and Wales.

3. Eligibility

Our consumer Products and Services are intended for adults aged 18 or over.

By placing an order, starting a subscription or creating a consumer account, you confirm that:

• you are at least 18;
• you have legal capacity to enter into a contract; and
• the information you provide is accurate and complete.

Our Products are supplied for personal use unless we agree otherwise in writing.

You must not purchase Products for:

• unauthorised resale;
• redistribution;
• commercial exploitation; or
• any unlawful purpose.

We may reasonably limit quantities, reject orders or suspend accounts where we reasonably suspect unauthorised resale, fraud, abuse or other misuse.

4. Your account

If you create an edge+ease account, you agree to:

• provide accurate and current information;
• keep your login and authentication details secure;
• not knowingly allow another person to use your account without authority;
• keep your contact, payment and delivery information up to date; and
• tell us promptly if you suspect unauthorised access or misuse.

You are responsible for activity carried out through your account to the extent that it results from your own actions or failure to take reasonable security precautions.

We may temporarily restrict or suspend access where reasonably necessary to:

• protect you or other users;
• investigate suspected fraud or misuse;
• respond to a security risk;
• comply with law or a regulator; or
• enforce these Terms.

We will act proportionately and provide information about the reason where appropriate and lawful.

5. The edge+ease Services

edge+ease may provide Products and digital wellbeing features including:

• questionnaires;
• check-ins;
• self-tracking;
• journals or notes;
• wellbeing insights;
• wearable integrations;
• summaries;
• personalised information;
• pattern recognition;
• AI-supported features; and
• other digital tools.

Features may change as our Services develop.

Unless expressly stated otherwise, consumer digital features are provided for informational and wellbeing support.

They are not intended to replace appropriately qualified medical, psychological or other regulated professional advice.

Participation in any clinical study or research programme is governed by separate study documentation and is not governed solely by these consumer Terms.

6. No medical advice

The Site, App, questionnaires, personalised information, AI-supported outputs and other digital features do not provide medical diagnosis or treatment.

They should not be used as:

• a clinical assessment;
• a diagnosis;
• treatment;
• emergency support; or
• a substitute for professional healthcare advice where that is appropriate.

You should use your own judgment when considering wellbeing information provided through the Services.

If you believe you are experiencing a medical emergency, seek appropriate emergency medical assistance.

Nothing in this section excludes any legal responsibility we may have for the Products or Services we supply.

7. AI-supported features

We may use artificial intelligence or automated tools to support features such as:

• summaries;
• personalised information;
• pattern recognition;
• recommendations;
• correlations;
• user experience improvements; and
• service quality and monitoring.

AI-supported outputs may sometimes be:

• incomplete;
• inaccurate;
• based on limited information; or
• unsuitable for an individual situation.

They should therefore be considered alongside your own judgment and, where appropriate, professional advice.

We do not currently use AI to make solely automated decisions that produce legal or similarly significant effects on you.

Not every AI output is individually reviewed by a person.

More information is available in our AI & Data Transparency Policy and Privacy Policy.

8. Food supplements and product information

edge+ease Products sold as food supplements are foods, not medicines.

They are not intended to diagnose, treat, cure or prevent disease.

Before purchasing or using a Product, please read the relevant:

• product description;
• ingredient list;
• allergen information;
• recommended daily amount;
• directions for use;
• warnings; and
• storage instructions.

Do not use a Product if you know you are allergic or hypersensitive to one of its ingredients.

If you:

• are pregnant or breastfeeding;
• take medicines;
• have a medical condition;
• are receiving medical treatment; or
• are unsure whether a Product is appropriate for you,

you should seek advice from an appropriately qualified healthcare professional where appropriate before use.

Individual experiences with food supplements vary. We do not promise a particular subjective result or timeframe unless expressly stated and lawfully supported.

Nothing in these Terms affects your rights if a Product is faulty, unsafe, not as described or otherwise does not conform to applicable law.

9. Orders and when a contract is formed

Products displayed on our Site are invitations for you to place an order.

When you submit an order, you are making an offer to purchase the Products shown in your checkout at the price and on the terms displayed before you place the order.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

Unless we tell you otherwise, a contract for physical Products is formed when we send you confirmation that the relevant Products have been dispatched.

If an order contains several Products dispatched separately, acceptance may occur separately for each dispatch.

We may authorise or take payment before acceptance. If we do not accept an order after payment has been taken, we will refund or release the relevant amount.

Before accepting an order, we may reasonably decline or cancel it because of:

• lack of stock;
• a genuine pricing or description error;
• payment failure;
• suspected fraud;
• suspected guarantee or promotional abuse;
• suspected unauthorised resale;
• inability to deliver to the address supplied;
• legal or regulatory restrictions; or
• another legitimate reason that prevents us from fulfilling the order.

If we cancel an order after payment has been taken, we will refund the amount properly due.

10. Prices and payment

The total amount payable to edge+ease will be shown before you place your order.

Prices include VAT where applicable.

Any:

• delivery charge;
• subscription charge; or
• other mandatory charge payable to us

will be disclosed before you confirm your purchase.

We will not add an optional paid extra without the consent required by law.

We may change prices for future purchases.

A price change does not retrospectively change an order that we have already accepted.

If we discover a genuine pricing error before accepting your order, we may:

• contact you and offer the Product at the correct price; or
• cancel the affected order and refund any amount taken.

We will not charge you a higher corrected price without your agreement.

Payments may be processed by Shopify and/or third-party payment providers.

Those providers may perform:

• payment authentication;
• security checks;
• fraud-prevention checks; and
• other payment-related processing.

We do not generally receive or store your complete payment-card details.

11. Subscriptions

Some edge+ease Products may be available by subscription.

When you choose a subscription, you agree to receive repeat deliveries at the:

• price;
• frequency; and
• delivery terms

shown before checkout.

Unless clearly stated otherwise, subscriptions automatically renew until cancelled.

There is no cancellation fee and no minimum subscription term unless a minimum term is clearly disclosed before you subscribe.

You can cancel future renewals at any time in accordance with our Subscription & Cancellation Policy.

Where available, you may also be able to:

• pause;
• skip an order;
• change your next delivery date;
• update your address;
• change your payment details; or
• make other available subscription changes.

Cancelling before your next order
To prevent an upcoming subscription order, you should cancel or make the relevant change before that order has been processed.
Once an order has entered fulfilment, we may not be able to stop or change it.
Cancelling after an order has already been processed will still cancel future subscription renewals.
Any return or refund for the processed order will then be dealt with under our Returns & Refunds Policy and your statutory rights.

Subscription price changes
We may change the price of future subscription orders.
Where a material increase applies to an existing subscription, we will give reasonable advance notice where required and give you an opportunity to cancel before the new price applies.
We will not retrospectively increase the price of an order already accepted.

Failed payments
If a subscription payment fails, we or our payment provider may:

• notify you;
• request updated payment information;
• retry payment where permitted;
• pause fulfilment; or
• suspend or cancel the affected subscription.

You will not be charged more than the amount properly due for the order unless an additional charge has been clearly disclosed and lawfully agreed.

12. UK delivery and shipping

We currently deliver physical edge+ease Products within the United Kingdom only.

Delivery options and any charges will be shown before checkout.

Subscription shipping
At present:

• most edge+ease subscriptions include free standard UK delivery; and
• the PM-only subscription has a £5 standard UK delivery charge per order, unless a different charge is clearly shown before checkout.

Any delivery charge shown at checkout for the order will apply.

One-off purchases and any other delivery options are charged as displayed before purchase.

We may change delivery prices for future orders, but will not retrospectively change delivery charges for an accepted order.

We will deliver Products without undue delay and within the period required by law unless another delivery period has been agreed with you.

Delivery estimates are estimates rather than guaranteed delivery appointments unless we expressly agree otherwise.

13. Delivery address, ownership and risk

You are responsible for providing a complete and accurate delivery address and for updating the address for future subscription orders before those orders are processed.

If an order has already entered fulfilment, we may not be able to redirect it.

If additional costs arise because:

• you supplied an incorrect or incomplete address;
• you failed to collect an order;
• you failed to take reasonable steps to receive an attempted delivery; or
• redelivery becomes necessary for a reason caused by you,

we may recover reasonable additional costs actually incurred, where lawful.

We remain responsible for Products arranged for delivery by us until they are delivered into your physical possession, or the possession of another person you identified to receive them.

Ownership of the Products passes to you once we have received full payment and the Products have been delivered, unless applicable law provides otherwise.

14. Statutory cancellation rights

Our Returns & Refunds Policy explains your cancellation rights in more detail.

For qualifying online purchases, consumers will normally have 14 days after receiving goods to tell the trader that they wish to cancel, without having to give a reason.

Where you exercise a statutory cancellation right:

• you must return the goods within the applicable legal period;
• we will refund sums due within the applicable legal timeframe;
• standard outbound delivery costs will be refunded where required by law; and
• if we informed you before purchase that you are responsible for return postage, you will normally pay the direct cost of returning unwanted goods.

Our Returns & Refunds Policy provides the relevant cancellation information and model cancellation form where required.

Certain statutory exceptions may apply.

For example, the right to cancel may cease for sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed, where that statutory exception legally applies.

This does not affect your rights relating to faulty, unsafe or misdescribed Products or our separate 60-Day Money-Back Guarantee.

15. Our 60-Day Money-Back Guarantee

Our 60-Day Money-Back Guarantee is an additional voluntary edge+ease benefit.

Where your purchase is eligible, the Guarantee is designed to allow a genuine new customer to experience their first two months of edge+ease.

For a standard monthly eligible subscription, this will normally mean:

• Month 1 — your initial order; and
• Month 2 — your first subscription renewal.

You may open and genuinely use the Products forming those two eligible monthly supplies.

If edge+ease is not right for you, your Guarantee request must reach us within 60 calendar days of delivery of your first eligible order.

You do not need to return opened or used Products that are validly covered by the Guarantee.

The Guarantee is subject to the full conditions in our Returns, Refunds & 60-Day Money-Back Guarantee Policy, including reasonable provisions designed to prevent:

• duplicate introductory claims;
• multiple accounts created to obtain repeated refunds;
• fraudulent claims;
• commercial resale;
• chargeback abuse; and
• other material misuse.

We will not refuse a genuine eligible claim merely because you opened and used the first two eligible monthly supplies.

Later orders
A third or later monthly supply is not part of the introductory 60-Day Guarantee.
If a later order has already been processed or dispatched when you make your claim, we may be unable to stop it.
Where that later order is otherwise eligible for return, it must normally remain:

• unopened;
• unused; and
• in its original sealed condition.

You will normally pay the direct return postage for an unwanted later order where you were informed of that responsibility before purchase, unless the law or our separate policy requires us to pay it.

Our voluntary Guarantee covers the eligible Product price as explained in the Guarantee Policy. Any separate statutory entitlement to delivery charges or other remedies remains unaffected.

If you make a valid Guarantee claim while your subscription remains active, we will cancel future subscription renewals unless you ask us to continue them.

16. Faulty, damaged, unsafe or incorrect Products

Our 60-Day Guarantee does not replace your statutory rights.

If a Product is:

• faulty;
• damaged;
• unsafe;
• not as described;
• incorrect; or
• otherwise does not conform to applicable law,

please contact support@theedgeandease.com.

We may reasonably ask for information such as:

• your order number;
• photographs;
• the Product batch or lot number; or
• details of the issue

to help us investigate and resolve the problem.

We will not use our Guarantee, returns policy or these Terms to remove rights that consumers have in relation to faulty or misdescribed goods. UK consumer law does not permit a trader to contract out of those rights.

17. Product safety, withdrawal and recall

Customer safety is important to us.

If we reasonably believe that a Product may present a safety, quality or regulatory concern, we may:

• contact affected customers;
• provide updated instructions;
• ask customers to stop using the Product;
• arrange a replacement or refund where appropriate;
• withdraw affected Products from sale; or
• carry out a product recall.

If we contact you about a safety-related withdrawal or recall, please follow the instructions provided.

Nothing in this section limits any rights or remedies available to you under applicable law.

18. Promotions and discount codes

Promotions, discounts, referral offers and promotional codes may be subject to additional terms shown with the offer.

Unless stated otherwise:

• promotions have no cash value;
• promotional codes cannot be exchanged for cash;
• only one code may be used per order;
• offers cannot necessarily be combined; and
• eligibility requirements must be met.

We may reject or reverse a promotional benefit where there is:

• fraud;
• duplicate or unauthorised use;
• a clear technical or pricing error; or
• a material breach of the promotion's stated conditions.

We will act reasonably and will not retrospectively remove a valid promotion from an order already accepted unless the law permits it.

19. Reviews, feedback and user content

You may submit:

• reviews;
• feedback;
• photographs;
• questionnaire responses;
• journal entries;
• support communications; or
• other content through the Services.

You retain ownership of content you create.

You give us a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, format and process content to the extent reasonably necessary to:

• provide the Services;
• operate and secure our systems;
• troubleshoot problems;
• improve the Services;
• comply with law; and
• enforce these Terms.

Where you deliberately submit a review, testimonial, photograph or similar material for publication, this licence also allows us to display, reproduce and format it for operating and promoting edge+ease, subject to applicable privacy and advertising laws.

Your licence to us does not override your rights under data-protection law or any requirement for separate consent to use special-category personal data.

You must not knowingly submit content that is:

• unlawful;
• fraudulent;
• defamatory;
• infringing;
• malicious;
• misleading;
• impersonating another person; or
• intended to compromise the Services.

We may reasonably moderate, refuse or remove content where necessary to:

• comply with law;
• protect users;
• remove fraud or spam;
• protect intellectual property;
• enforce these Terms; or
• maintain the integrity of our review systems.

We will not knowingly present fake reviews as genuine consumer reviews.

20. Acceptable use

You must not, and must not attempt to:

• access another person's account or data without authority;
• gain unauthorised access to systems or networks;
• introduce viruses, malware or harmful code;
• interfere with the security, integrity or availability of the Services;
• carry out denial-of-service attacks;
• bypass technical security measures;
• scrape the Services at a harmful or unreasonable scale;
• use the Services for fraud or unlawful activity;
• reverse engineer or decompile protected software except where the law expressly permits it;
• misuse our intellectual property; or
• use the Services in a way intended to harm edge+ease, another user or a third party.

We may investigate suspected misuse and take proportionate action.

Security research carried out strictly in accordance with our Responsible Disclosure Policy will not, by itself, be treated as a breach of these Terms.

21. Third-party services and links

Our Services may use, integrate with or link to third-party services including:

• Shopify;
• payment providers;
• delivery providers;
• subscription platforms;
• wearable platforms;
• app stores;
• analytics providers; and
• other external websites or services.

We remain responsible for our own legal obligations.

However, we do not control the independent operation, availability, content, security or privacy practices of third-party services that operate separately from us.

Use of those third-party services may also be subject to their own terms and privacy information.

22. Privacy and data protection

We process personal data in accordance with our Privacy Policy.

This includes personal data used for purposes such as:

• account administration;
• orders and subscriptions;
• service delivery;
• customer support;
• security;
• analytics;
• AI-supported features; and
• optional wellbeing or wearable features.

Where special-category health information is processed, the additional protections described in our Privacy Policy apply.

Use of the Services does not itself constitute consent to processing where the law requires separate consent.

23. Intellectual property

All intellectual-property rights in or relating to edge+ease, including where applicable:

• the edge+ease name and branding;
• trade marks;
• website;
• app;
• software;
• designs;
• graphics;
• photographs;
• copy;
• databases;
• questionnaires;
• scoring or analytical systems;
• proprietary methodologies;
• code; and
• other materials

are owned by, or licensed to, Superdivergent Ltd.

We give you a limited, personal, non-exclusive, non-transferable and revocable right to use the consumer Services for their intended lawful purpose.

Unless permitted by law or agreed by us in writing, you must not:

• reproduce;
• republish;
• distribute;
• sell;
• commercially exploit;
• modify;
• create derivative works from;
• scrape;
• reverse engineer; or
• otherwise misuse

our protected materials or technology.

Nothing in these Terms transfers ownership of our intellectual property to you.

24. Service availability and changes

We aim to keep our digital Services secure and available, but we do not guarantee uninterrupted or error-free access.

Interruptions may occur because of:

• maintenance;
• updates;
• security work;
• technical failures;
• third-party supplier outages; or
• events outside our reasonable control.

We may improve, replace, modify or discontinue features as the Services develop.

If a material change adversely affects a paid Service you have already purchased, we will provide any notice, refund or other remedy required by applicable law.

25. Suspension and termination

You may stop using our digital Services at any time.

Subscription cancellation is governed by our Subscription & Cancellation Policy.

We may suspend or terminate access where reasonably necessary because of:

• a material breach of these Terms;
• fraud;
• abuse;
• security risk;
• unlawful activity;
• a legal or regulatory requirement; or
• discontinuation of the relevant Service.

We will act proportionately.

Termination does not remove rights, payments, responsibilities or liabilities that arose before termination.

Terms that are intended by their nature to continue after termination — including intellectual-property, confidentiality, accrued liability and dispute provisions — will continue to apply.

26. Events outside our reasonable control

We are not responsible for a delay or failure caused by an event outside our reasonable control to the extent permitted by law.

This may include events such as:

• severe disruption to transport or postal networks;
• natural disasters;
• widespread infrastructure failure;
• major cyber incidents affecting independent infrastructure;
• government action;
• industrial disruption; or
• other events we could not reasonably prevent.

If such an event affects an order or paid Service, we will take reasonable steps to minimise disruption and will honour any cancellation, refund or other rights that apply under consumer law.

27. Our responsibility to you

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable consequence of our breach or our failure to use reasonable care and skill, subject to applicable law.

We supply consumer Products and Services for private use.

We are not responsible for business losses such as:

• loss of profit;
• loss of revenue;
• loss of business opportunity; or
• business interruption

where a consumer Product or Service is used for commercial purposes.

To the extent permitted by law, we are not responsible for loss caused or materially increased by:

• your misuse of a Product or Service;
• your material failure to follow clear Product instructions or warnings;
• information you knowingly provide that is materially inaccurate;
• an incorrect delivery address supplied by you;
• unauthorised account access resulting from your material failure to take reasonable security precautions; or
• an independent third-party service outside our control,

but only to the extent that the relevant act or omission actually caused or contributed to the loss.

AI-supported, questionnaire and wellbeing outputs are informational tools and may be incomplete or inaccurate. You remain responsible for decisions you make based on them, while we remain responsible for any duties that applicable law places on us.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes, where applicable:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• liability for defective Products that cannot legally be excluded;
• liability for Products that are not as described or do not meet statutory requirements; and
• your statutory consumer rights.

Consumer terms cannot lawfully remove responsibility for matters such as death or injury caused by negligence, faulty goods or goods that are not as described.

28. Changes to these Terms

We may update these Terms because of changes to:

• our Products;
• our Services;
• our technology;
• our suppliers;
• security requirements;
• our business operations; or
• legal or regulatory requirements.

A change will not retrospectively remove rights you have already acquired under an accepted order.

Where a material change affects an existing paid relationship, we will provide reasonable notice where required.

Where your agreement is required for a material change, we will seek that agreement.

Updated Terms will apply to future orders from the date stated in the updated version.

29. Complaints

If something goes wrong, please contact:
support@theedgeandease.com

Please include, where relevant:

• your order number;
• the email address associated with your account; and
• enough information for us to understand the issue.

We will aim to resolve complaints fairly and promptly.

If a consumer dispute remains unresolved, we will provide information about any alternative dispute-resolution process that we are legally required to use or that we voluntarily agree to use.

30. General

If part of these Terms is unenforceable
If a court or competent authority decides that part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply.

No waiver
If we do not immediately enforce a right under these Terms, that does not mean we have waived that right.

Transfer of our contract
We may transfer our rights or obligations under these Terms as part of a legitimate business transfer, restructuring or similar transaction, provided this does not reduce your statutory rights or materially disadvantage you.

Third-party rights
Unless expressly stated otherwise, a person who is not a party to the contract does not have a right to enforce these Terms.

Entire agreement
These Terms, the policies incorporated into them, the information provided to you before purchase and any order-specific terms form the agreement relating to your purchase or use of the Services.

Nothing in this section excludes statements or rights that applicable consumer law treats as part of the contract, or liability for fraud or fraudulent misrepresentation.

Language
Our consumer contracts are currently offered in English.

31. Governing law and courts

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you also benefit from any mandatory consumer protections that apply where you live.

Nothing in these Terms prevents you from using the courts available to you under applicable consumer law.

32. Contact us

If you have questions about these Terms, an order or the Services, contact:
Superdivergent Ltd
trading as edge+ease
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Company number: 16509373
Email: support@theedgeandease.com