60-Day Money-Back Guarantee

We want you to have enough time to genuinely experience edge+ease.

edge+ease is designed to become part of your daily rhythm, not to be a quick fix. Everyone's experience is different, and some changes can take time to notice. That's why we encourage you to use the system consistently and give it time to settle into your routine.

If edge+ease isn't right for you, that's completely fine.

Your first two months are covered by our hassle-free 60-Day Money-Back Guarantee.

Simply contact us within 60 calendar days of receiving your first eligible order and we'll refund the product price you actually paid for your first two eligible monthly supplies.

You can open and genuinely use those first two months. There's no need to return the opened products you've tried.

Three important things to know

1. Claim within 60 days
Your 60 days start on the day your first eligible order is delivered.
For a monthly subscription, this normally covers:

• Month 1 — your first order
• Month 2 — your first renewal

If two eligible months are supplied together, both may be covered.
We can only refund amounts you have actually paid.

2. Anything beyond your first two months must stay unopened
Month 3 and later orders are not covered by the introductory Guarantee.
If a later order has already been processed or dispatched before we receive your request, we may not be able to stop it.
If you want to return that later order, it must be eligible for return and must normally remain unopened, unused and in its original sealed condition.

3. One introductory Guarantee per customer
Our Guarantee is designed to let genuine new customers try edge+ease with confidence.
It is limited to one introductory 60-Day Money-Back Guarantee per customer.
We may reasonably refuse duplicate, fraudulent or abusive claims, including repeated claims through connected accounts or deliberate misuse of the Guarantee.
We will never refuse a genuine eligible claim simply because you've opened and used the first two months covered by the Guarantee.

How to claim

Email us at:
support@theedgeandease.com

Your request must reach us within your 60-day Guarantee period.
Please include:

• your order number; or
• the email address used for your purchase.

No detailed explanation is required.
We may ask for optional feedback because it helps us improve edge+ease, but your refund is not conditional on providing it.
Approved refunds will normally be made to your original payment method.

What is included in the Guarantee?

The Guarantee covers the product price actually paid for your first two eligible monthly supplies purchased directly from edge+ease.
The voluntary Guarantee does not cover:

• Month 3 or later subscription orders;
• additional Products or quantities beyond the eligible first two-month supply;
• delivery charges, including the £5 PM-only subscription delivery charge; or
• purchases from unauthorised third-party sellers.

This does not affect any separate statutory right you may have to a refund of delivery charges or other remedies.

What happens to my subscription?

If you make a valid 60-Day Guarantee claim while your subscription is active, we will cancel future renewals unless you tell us you would like to continue.
If another order has already entered fulfilment or been dispatched, we may be unable to stop it.
A later order is not automatically covered by the 60-Day Guarantee simply because it was dispatched during your Guarantee period.
Please keep any later order unopened and unused and contact us for return instructions.

Returns after your first two months

If an eligible unwanted order needs to be returned:

• it must normally be unopened, unused and in its original sealed condition;
• please contact us before sending it back so we can give you the correct return address; and
• you are responsible for the cost of return postage, unless the Product is faulty, damaged, incorrect, not as described, we agree otherwise, or the law requires us to cover it.

We recommend using a reliable postal service and keeping proof of postage.
Please do not send returns to our registered office unless we specifically ask you to do so.

Faulty, damaged or incorrect Products

Our 60-Day Money-Back Guarantee is in addition to your legal rights.
If your Product arrives:

• faulty;
• damaged;
• incorrect;
• unsafe; or
• not as described,

please contact:
support@theedgeandease.com

Include your order number and, where helpful, photographs or Product batch details so we can resolve the issue.
Your statutory consumer rights are not limited by this Guarantee.

Your statutory cancellation rights

Our 60-Day Money-Back Guarantee is a voluntary edge+ease benefit and is separate from your statutory rights when buying online.
Different rules may apply where you are exercising a statutory cancellation or return right rather than our voluntary Guarantee.
Full details are set out in our Terms & Conditions.
Nothing in this Policy removes or restricts any rights you have under applicable consumer law.